Please help WoW TBC Classic issue

I have a level 70 Tauren Druid that is locked because the realm it was on was removed. How do I retrieve this character? Is he lost to the void? Last raid was a SSC many months ago. Originally from the realm Smolderweb, moved to Thunderfury, both no longer exist. I have tried paid transfer and received an error message due to the character being locked

Hey there,

We are unable to assist with account/character issues here in the Tech Support forums. If you haven’t already, please submit a support ticket so that the Support team can review the account.