Please enter password

I’m trying to log into my app, but when I do it says, “Please enter password” even though I’ve already typed it in. There’s even the little balls to confirm. I’ve tried to enter a ticket online, but that’s gone no where because it keeps asking about if my password was incorrect, so I never get a chance to actually submit it. I’d really like some help with this.

Also, is there no longer a phone number I can call and talk to a person?