Play button missing

Desktop App Tech Support
1

I have two games installed that use BattleNet app, DIablo and CoD MW Warzone. Both games are missing the “Play” button. Everything was fine until an update was installed for the app today.

Yes I deleted the local cache folder, and yes I uninstalled and reinstalled the BattleNet app.

2

Hey Demonic! It sounds like the update might’ve corrupted some Windows-level “temporary” files which aren’t deleted with the normal re-install process. Try these steps to clear out any leftover files:

  1. Uninstall the Blizzard Battle.net App (skip Step 6 for now, we will re-install later).

  2. Next (before re-installing) let’s delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders in the Windows temporary file locations below. If you don’t see all 3 folders in each location, that is okay—just delete the folders you have):

    • Press Windows Key + R and type: %LOCALAPPDATA%. Delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders.
    • Repeat the process for %APPDATA%, %TEMP%, and %PROGRAMDATA%. Delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders.

  3. Finally, re-install the App.

Once the Battle.net Desktop App is finished re-installing you will be prompted to scan for games as normal. At this point your games should all have the “Play” button.

Let us know how it goes!