Pajeh - Blizzard App Disconnections

Desktop App Tech Support
1

hi, i made my test, when the app disconnect, my game disconnect too

test 1 diablo III

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  496 |  496 |    0 |    0 |    6 |    1 |
|                             172.16.0.50 -    0 |  496 |  496 |    1 |    2 |    6 |    3 |
|                            192.168.19.1 -    0 |  496 |  496 |    0 |    2 |    8 |    3 |
|                            192.168.26.1 -    0 |  496 |  496 |    0 |    2 |    7 |    3 |
|    ldnbt-bg-1-tr10vl307.visaonet.com.br -    0 |  496 |  496 |    1 |   11 |   43 |    3 |
|   sapvn-br-1-tr20vl4060.visaonet.com.br -    2 |  460 |  451 |    2 |   12 |   53 |    9 |
|               as16509.saopaulo.sp.ix.br -    0 |  496 |  496 |    9 |   13 |   43 |   11 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                            52.93.44.195 -    0 |  496 |  496 |    9 |   13 |   74 |   11 |
|                           150.222.70.73 -    0 |  496 |  496 |    9 |   14 |   60 |   10 |
|                           150.222.70.72 -    0 |  496 |  496 |   11 |   15 |   92 |   13 |
|                            52.93.44.127 -    1 |  492 |  491 |   13 |   16 |   44 |   15 |
|                           54.240.244.23 -    0 |  496 |  496 |   11 |   13 |   33 |   18 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  100 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|

test 2 battle.net

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  500 |  500 |    0 |    0 |    2 |    0 |
|                             172.16.0.50 -    0 |  500 |  500 |    0 |    2 |    6 |    3 |
|                            192.168.19.1 -    0 |  500 |  500 |    0 |    1 |    5 |    3 |
|                            192.168.26.1 -    1 |  496 |  495 |    0 |    2 |  117 |    3 |
|    ldnbt-bg-1-tr10vl307.visaonet.com.br -    1 |  496 |  495 |    1 |   13 |   93 |   17 |
|  pgomhn-br-1-tr11vl4080.visaonet.com.br -   31 |  229 |  160 |    2 |    6 |   31 |   17 |
|                         170.238.234.120 -   32 |  221 |  151 |    0 |  122 |  141 |  122 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                           189.91.100.41 -   32 |  222 |  152 |    0 |  193 |  299 |  131 |
|         et-0-0-2-br02-eqch2.as57976.net -   32 |  221 |  151 |    0 |  160 |  235 |  157 |
|         et-0-0-3-br02-eqla1.as57976.net -   32 |  221 |  151 |    0 |  203 |  264 |  200 |
|                           137.221.76.35 -   10 |  367 |  333 |  183 |  187 |  344 |  186 |
|       xe-0-0-1-1-br01-eqda6.as57976.net -   10 |  367 |  333 |  183 |  186 |  341 |  183 |
|        et-0-0-2-br02-swlv10.as57976.net -   10 |  367 |  333 |  183 |  186 |  349 |  193 |
|                          137.221.65.122 -   10 |  367 |  333 |  183 |  188 |  342 |  184 |
|         et-0-0-2-br01-eqla1.as57976.net -   10 |  367 |  333 |  183 |  195 |  354 |  184 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  101 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
2

Hey, Pajeh! I moved you over to a new thread, the old one was inactive for quite some time. Thank you for including the WinMTR Tests!

The Diablo III test is looking fairly good, but the Battle.net test is losing packets after this node:

| 192.168.26.1 - :warning:1 | 496 | 495 | 0 | 2 | 117 | 3 |
| ldnbt-bg-1-tr10vl307.visaonet.com.br - :warning:1 | 496 | 495 | 1 | 13 | 93 | 17 |
| pgomhn-br-1-tr11vl4080.visaonet.com.br - :warning:31 | 229 | 160 | 2 | 6 | 31 | 17 |

After this node, it consistently loses packets ranging from 1% to 32%. The problem is starting near the home/housing complex network or the Internet provider’s peering. This will need to be addressed by the Internet provider since they will have control over where the problem is happening.

As an alternative for the time being, a different connection, or while not supported by Blizzard, VPN can help work around the issue.