Hello,
I am experiencing persistent packet loss and latency issues when connecting to your EU servers (Battle.net and game services). I have conducted multiple tests using WinMTR, which consistently show high packet loss at the RETN transit nodes, particularly:
ae3 -4. rt. eqx . fkt .de .r etn . net – ~45% packet loss
The issue begins only when traffic is routed through RETN (AS9002), which is the upstream provider used by my ISP (Vectra Polska). The connection to your servers becomes unstable, causing severe lag and disconnections.
Could you please confirm if this part of the route is outside of Blizzard’s infrastructure and clarify whether the problem lies within the RETN transit or my ISP’s routing policies?
I would greatly appreciate an official response confirming whether this is beyond Blizzard’s control, so I can escalate this further with my ISP.
Thank you for your help,