Overwatch reset my hero settings after log-in bug

My hero settings reset themselves without any interaction. My overwatch 2 installation bugged and gave me the hanging “Entering Game” loading screen bug. I followed every tutorial to fix the issue but nothing worked. I then discovered that clicking “Manage Account” during the loading screen would log me in, but all my hero settings reset: sensitivity and binds. Before re-installation I copied the “Settings_v0.ini” file from the overwatch settings folder on windows. I was aware it would only copy graphic settings. The hero settings reset occurred before I reinstalled.

To elaborate further, I did not touch a single setting as I was unable to log in to overwatch. Now that the installation files have been fixed, I can log in. My hero settings have reset entirely.

How can one access our cloud based hero settings?

Hello,

I think that you should be posting that topic in the Overwatch Bug Report forum… so that the Overwatch Team can take a look at it (they don’t come here).

This forum here is for technical support on the Battle.Net Desktop App – aka, the Launcher.

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