Overwatch 2 "Whoops! Something went wrong!" Message

Desktop App Tech Support
1

So, I’ve been playing for a while now and out of nowhere, after saying a game has been found, it’s kicked me back to the menu while telling me I left the game and punishing me for it. This has happened twice. After the second time, yesterday as of writing this, I turned the game off and ran a scan/repair. After the scan I got the whoops message. I tried to relaunch the client, still an oops issue. I tried to just relaunch the game it automatically started another repair scan. I let it finish and I got the small pop up saying something along the lines of “scan complete, starting repair scan”. It did this twice more, in a loop. I uninstalled the game and now when I try to reinstall it keeps starting a repair scan and looping again. I get the errror code ‘BLZBNTAGT00000BB8’ and I have tried everything on the existing page for this code and none of it has worked.

Please help.

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A BB8 error is a generic error that simply means the Desktop Application is unable to complete it’s assigned task and doesn’t know why.

It could be a connection issue, client corruption or interference from something on the system. Try the following and it should clear up the more common causes.

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

Try running your system in selective startup mode: https://battle.net/support/article/200483

Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.

  1. Open file explorer/file manager (Right Click Windows Start)
  2. Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
  3. Type the following into the address bar (not the search bar): %APPDATA% and press enter.
  4. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
  5. Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
  6. Empty the recycle bin.
  7. Now reinstall the app to the C: Drive.

Create a new administrator account: Creating a New Administrator Account - Blizzard Support

Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.

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I am having the very similar problem with World of Warcraft. When I bring up battlenet and select World of Warcraft under game version in the lower left of the window, it wants to Update. It switches to updating and then scanning. Scanning takes a while then ends with the ‘Something went wrong’ message.

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Hey there Corwin,

The same information that was shared already can help with what’s going on with World of Warcraft giving the same BLZBNTAGT00000BB8 error. If you’ve already gone through that however and still have a problem, then the next step would be to rule out most connection or network issues.

That’s done by testing a different connection entirely. It can be a friend’s or neighbor’s wifi. Many players have mobile devices with hotspot or tethering capability and that can also be useful to test this with. The goal is both to change the ISP and network equipment used. It’s possible it’s only needed as a temporary workaround however if you find it helps but run into a problem later, talking to your ISP would be advised.

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