I’ve been playing this account for over five years, and it was permanently banned for no reason. They accused me of persistent inappropriate behavior without any warnings. Appealing to customer service to lift the ban has been completely useless. When I asked for specific reasons, they refused to explain, always giving the same template response.
I don’t understand what customer service is hiding. Since they claim I engaged in persistent inappropriate behavior, there should be evidence, right? I really don’t get how I could be accused of this when I barely talk in the game.
I’m not posting this to get my account unbanned here. I just want more players to know this is how Blizzard treats its players. Don’t think it won’t happen to you. If you’re unlucky one day and this happens to you, I hope you won’t regret it.
I’m sure there will be some Blizzard defenders saying Blizzard doesn’t make mistakes and asking for evidence that I didn’t engage in inappropriate behavior, claiming it’s all my fault. Fine, as long as you can get Blizzard to provide evidence of my inappropriate behavior, I will apologize to Blizzard. I’ll even become a loyal Blizzard supporter like you and protect Blizzard’s interests.
Appeal requests are there to ask a new set of eyes to review the evidence against the account. They do not provide a place to have a one-on-one discussion about the ban.
They don’t include evidence because that feature isn’t available right now. However, you did receive the reason you were banned from the ticket response: a violation of their terms.
Most players banned for these reasons feel they did nothing wrong—and yes, Blizzard does make mistakes sometimes—but the penalties are often justified. You can see countless examples of this in the CS subforum for WoW. Even if the player didn’t specifically break the rules, constantly causing disruption in the game also counts.
You can keep appealing the penalty until Blizzard tells you all future inquiries will be closed.
What do you mean by “this feature isn’t available right now”? If it’s unavailable, how can you prove I violated the terms?
It’s funny that you say “Blizzard sometimes makes mistakes but these penalties are often justified.” If you claim the penalties are justified, where is the evidence?
You also mentioned that there are many such examples. Are you proud of that? Why are so many players dissatisfied? If your system were truly fair and just, would there be so many examples? Do you have any other charges to pin on me? Let the other players see how you shirk responsibility. This way, those who want to appeal can give up early since Blizzard will just close their investigations anyway.
The feature Nicole is talking about is a feature the notification system had for Chat violations. The email used to include a snippet of the reported text so you could get an idea of the conversation you were having that got reported and actioned.
That stopped working and was inserting text that had nothing to do with the penalty. Very misleading and resulted in more confusion. Blizzard is aware that not having the actioned chat in the notification is frustrating and leads to more tickets asking “why”.
If your penalty was for something else, the most they will give you is the broad category. “Use of third party software/botting”, for example. They will never give you the details - bot makers love that info so Blizz does not say what they found and when - not exactly anyway.
Blizzard is not required to provide you “proof” of anything as per the EULA. They will not engage in an argument and try to “prove it” to you. Not required and not going to happen.
They will only review the evidence again, see if it really did violate the terms, or if someone hit the wrong button. They do make mistakes, no question, but the only way to deal with that is the appeals process.
Alright, at least thank you and Nicole for your replies and explanations. I’m sorry for directing my frustration with Blizzard at you both, but their actions have just been too outrageous.