Oops, something broke. Can't scan/repair

Desktop App Tech Support
1

I was farming keys at the Obsidian Throne in Dragonflight.
Just before we unlocked the room with the spider boss, my game crashed with a critical error (didn’t catch the details).
tried to relaunch game and it loaded extremely slowly until the character select screen (which also took a long time to load). I try and load in and it freezes on load screen.
I attempt this a few times to no avail.
I try scanning and repairing. I get the “Oops, something broke. try scanning and repairing.” message.
I troubleshoot and find I should check my video drivers. Get them updated and same thing occurs.
Then I try uninstalling Battle.net. I reinstall and same thing. Can’t repair the file and can’t update the file.
I also tried turning off antivirus.

System specs:
Ryzen 7 3700x
32 gigs of ram
RTX 3080

2 Likes
2

I had the same thing happen, trying to reinstall and having a lot of trouble doing that.

3

I’m having the same issue. It all started after the game started crashing with an error. Some of my friends are logged in.

I tried all that you tried, I also tried to delete Classic and WOTLK.
I don’t have antivirus installed, it is NOT something in your computer. Something is bad with the game.

I’m trying a fresh install of the game now and will come back if it’s fixed.

4

Having the same issue. Tried everything they say on the Blizzard’s Troubleshooting page and nothing worked so far, could it be a new update with a bug in it ? as when i relaunch the “.net app” it now says “Update”.

Classic is also doing the same thing.

5

I am also experiencing the same thing.

1 Like
6

Same issue while doing the ardenweald portion of the dragonflight main story, I have tried all recommendations that blizzard posts suggest doing, no fix.

7

FIXED: Uninstall and Install again

8

do that with game or bnet?

9

I am still having this issue. I cannot uninstall or reinstall anything. It keeps scanning and scanning.

1 Like
10

From another forum post…similar issue
“Uninstalling the game then deleting data file under wow folder worked for me”
Did that…and now it is finally installing :smiley:

1 Like
11

Just the game not “BNet”, and delete the “Data” folder inside your “World of Warcraft” folder

1 Like
12

This worked for me.

If the Battle.net App is stuck in a Scan & Repair loop, this usually indicates that your game data is corrupted. To resolve this:

  1. Click the Cogwheel icon next to the Play or Update button and choose Show in Explorer
  2. Close the Battle.net App
  3. In the Explorer window you just opened, locate and delete the Data folder
  4. Restart the Battle.net App and wait for any updates to complete
3 Likes
13

This worked for me. Thanks!!

14

This works, but appears to make updates take longer? Like maybe it’s having to re-download most of the game? Mine is on track to finish… in about 2 hours. ugh.

15

For those who don’t want to download the whole 85GB/Go again.
Don’t delete the folder, open it, open data folder (inside the first data folder) and delete small size files, especially the ones named “RepairMarker.psv” and “CASCRepair.mrk”.

If it’s not enough, I also deleted the last data file “data.0.95” which was 1Mo, “shmem” and some folders like “eu”, “wow-eu” and “wow_classic-eu”, but I’m not sure if this was useful.

This way I got unstuck from the repair loop within few seconds, even with superslow ADSL :sweat_smile:

1 Like
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