Never get Feedback Or Help

i been hacked and its been 4-5days. i got a email on day 1 but never another after that. i even made a new account to make a ticket # an then rresent my old ticket# to them an still no answer. Its kinda ridiculous us people got $100’s into this site not even counting the games but DLC’s alone an etc an these people aint got a WORKING 24/7 live chat or a # to contact them… SMH