My subscription was not renewed even though I paid

Although I paid, my subscription was not renewed, days have passed and I can’t get into the game. I opened 2 tickets but no one could solve it.

I will be missing days from my paid subscription and I will be underutilized. I do not accept the error of your system and I want the days I missed after payment to be returned.

Please don’t tell me to change the password, I did it.

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This forum is for technical support on Blizzard’s Legacy Games — old games such as:

  • Diablo II (2000) and its expansion Lord of Destruction;
  • The games in the Blizzard Arcade Collection such as The Lost Vikings and Rock N Roll Racing;
  • Battle.Net editions of Diablo I, Warcraft: Orcs and Humans & Warcraft: II.

For issues on World of Warcraft, please use the WoW forums – you can find them here:

You may want to post on the WoW Customer Support category and see if they can help you – the Blizzard staff there aren’t Game Masters, but they will be able to look at your case and perhaps provide some possible options to you.

I don’t play WoW but, usually, account and payment issues cannot be resolved on the forums… you need to contact Blizzard Support with a ticket… and you’ve already done that.

Best of luck with this.

Ohh, I sent 2 tickets and it redirected me with a link here.
Thank you very much

If that’s the case, you chose the wrong ticket path. Anything that would have to do with purchases/money wouldn’t direct you to post on the forums.

for payment problems: if you updated your form of payment. you would have needed to start a new subscription. because the payment change stops your current subscription.

connecting to your game problems: try the scan and repair in the app. if you click on the gear Icon for your game next to the play button.