My characters disappeared for no reason

I logged into my account only to find a lot of my chars gone. No, they were not expired. And no, I don’t share my password. The chars are gone in a random pattern. Only eight of them remained, while in the rest of my accounts I have the 18 chars allowed. I lost a ton of valuable items, so I really am looking forward to a way of getting my chars back since, I repeat: they did NOT expire, just disappeared (if they had expired, they would still be visible in my account, with a “character expired” tag as it’s been usual since the game came out. Looking forward to a satisfactory explanation from the staff.

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