Missing/empty friend list

I have a missing friend list problem that has been persisted over multiple weeks. The problem is consistent and is not random.

I have already tried all the solutions in the Blizzard post “Battle.net Friends Missing”:

  • deleted cache and files
  • changed password
  • uninstalled and reinstalled Blizzard app
  • restarted the computer numerous times

As far as I am aware, I am running the latest version of Battle.net desktop app (seen in the attached file). On the right side of the screenshot it can be seen that I have empty friend list, although my friends can see my status in the game (we are mostly playing Overwatch 2) and in the desktop application. They don’t have any problems to invite me into the lobby.

Another interesting fact is, that I can’t see friends’ OW2 career profile (aside from 1 or 2 exceptions), although they can all see mine and see each others OW2 profile. As far as I am aware all of their profiles are public.

I have a similar situation; I have 44 friends in bnet, but only shows 20; 14 favorites but only shows 5. This includes offline users.