Missing COD points from account!

Hi there ! A few days ago i had 5000 CP on my account and now it shows me 0 CP ! Can someone help me please? I 've try to talk with activision but no answer ! Please help me !

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Unfortunately, Blizzard staff does not handle any COD-related tech support. So you’ll still need to speak with Activision.

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I have this problem as well with the points that I earned in-game. One player by the name of Hacker was trolling me about that but I’m skeptical.
Have you had any success getting them back?