Microphone not working in battle net or ow2

[RobotWorgen-3446]

I checked all the past Q&A about this and nothing solves this issue, the test mic in battlenet flickers when I press it and nothing happens but I can get sound working in my windows settings. My audio devices are correctly plugged in and I can use it in other apps, just exclusively not battlenet/ow2. They are set to default audio devices, both the mic and headphone. I tried (un and re)installing ow2 in steam/battlenet and nothing is working.

[Kershew]

Hey there,

So not having a working mic in multiple applications points to something interfering with app access to the needed device. Could be some sort of permission issue or security/software restriction affecting the voice chat service connection to both app’s services.

Give the following a shot, see if it solves the issue.

On occasion the settings for microphone permissions can be altered or corrupted. These are Windows based permissions and the easiest way to rule out an issue is to toggle them off and back on:

Press your Windows key or activate Cortana
Type then select ‘Settings’
Go to ‘Privacy’
Select ‘Microphone’ on left hand side
Toggle ‘Allow apps to access your microphone’ off and back on

Make sure both the recording and playback devices you are using are set to Default Device in windows. You can check this by:

1. Right clicking on the sound icon on your taskbar
2. Choosing sound settings and maximizing the windows
3. Choosing sound control panel
4. Choosing recording (and then repeat with playback) devices, selecting the device in the list and pressing the set default button below the list.

Once that is done go through and disable every device except the ones we will be using for testing in the client. Click on the device on the list, then right click. Choose Disable.

We will want to disable any enhancements, exclusive modes and volume reduction settings that might be active.

These options are found under the properties of the affected devices. Select the device, click properties and then switch to the Advanced, Enhancement and Communication tabs to make the necessary changes.

Disable Volume reduction:

1. Hit Windows key and type sound.
2. Go to the Sound options.
3. Click the Communications tab.
4. For the setting “When Windows detects communications activity”, set it to “Do nothing”.

Check the application specific volume settings both within the application’s options and in Window’s sound mixer options to make sure your microphone or headset is not muted for the app in question. You will need to have the affected application running, tab out, open the volume mixer via the sound icon on your windows taskbar, and scroll to the right through the various volume controls.

Try running your system in selective startup mode: https://battle.net/support/article/200483

Create a new administrator account: Blizzard Support - Creating a New Administrator Account

Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.

So with that all completed. If the issue persists, please go onto the new admin account I had you create and gather new versions of the following:

If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)

Click your name at the top right of this page, click support, click contact support.