The Tale of Dookoo
To whom this should concern:
Let me start by stating the purpose of this post. I’m not here to complain about support or about the game itself – I LOVE WOW. I aim to glean the attention of the development team and hope they can assist a long-time subscriber in the continuation of playing the game with his closest friends during this time of isolation.
Before I go into the details, I just wanted to say that I got to a point where I felt so unheard that I started a dialogue with a member of the C-Suite of Activision Blizzard over LinkedIn. This person actually responded and made my request heard internally. I was able to eventually connect with a customer service supervisor over the phone, with whom I shared my concerns, and am still waiting for an update from his follow-up conversation with the development team. I fear that response will never come, so I wanted to see if the forums could provide the support I am looking for.
World of Warcraft proves a life-long source of timeless memories and adventures for myself and close friends. We have poured our time and hard-earned money into this game for over a decade and truly love it. However, in the past months the tandem of Covid-19 (more people flooding servers) and Blizzard’s reactions (locking/layering) to server populations have made it impossible for our new guild’s main tank (me) to join the server that the rest of our guild paid to join.
Our guild made the move in early April (from Whitemane because of que times). Initially, we waited a week or so due to a transfer cool down of 3 months. That’s fine, we all waited. Unfortunately, at the end of my server CD the “destination server” everyone else transferred to had become locked even though I have existing characters on it. This has been very disheartening for the entirety of our group as we strive for raid progression, especially since I have made it clear that I’ve been trying to transfer well-before layering was put into place during my transfer cooldown. If you already have characters on a locked server, which I do, you are allowed to make more characters on that server. Therefore, I should be able to transfer a character without impacting the overall population whatsoever.
Looking for support from other players with similar unfortunate experiences caused by Covid-19 and hoping for some levels of understanding/sympathy regarding this unique time from the development team. Our guild would appreciate anything you can do for us… even if it means the whole guild moving to a lower population sever. We are best friends in game and in real life and playing together as a unit truly means the world to us especially in these days of isolation. Thanks for your time.
Just another shame company ripping off and spitting on people during times of desperation. Just like many other businesses that prime themselves as saviors and a helping hand for the concerned citizens. My suggestion is to save yourself from their bullsh*t and opt out.
Dookoo is the entire reason about 15 of us play this game. I am the gm and we have been playing since this game was released. I never thought blizzard in a thousand years a company I have learned to love through other games to such as overwatch. Would just turn their back on us and our entire guild. Our guild fell apart due to this and we want to build it back up but it seems that day will never come. Frankly I just don’t see blizzard as a company anymore that somewhat cares about their customers at all especially loyal ones like us. Three of us decided to quit already and so many left our guild because we could not get our main tank over. You guys really could care less about your customers and idk if I will play overwatch or anything of yours anymore until I see this issue has been resolved. He also has characters on the realm so layering doesn’t make sense for that. Also, I would like to say why would you guys not allow people to transfer to lower populated realms for free during this time. It helps with your que issues and everything this guy here is so important to us that our entire guild was willing to transfer to little smolderweb just to play with him and raid with him. It doesn’t make sense and honestly just isn’t smart in anyway to not let people transfer to servers with a lesser population let’s say under 5k? That would drastically help you guys with the que times in the future as well. Until this issue is dealt with none of us are playing and it’s ridiculous that we are even paying your company right now so that we can just sit and not play. Until this issue is resolved I am no longer a supporter of blizzard and will not play blizzard games.
Wow! Tough stuff. Frustrating/stressful time for all and the current social climate has us quick to anger. Trying to remain level headed but honestly this seems like an easy fix either way Blizzard decides to handle it. Move the guild or move the tank so customers can play the game together when they cant be together in real life. Really hope the development team can wave their “wand” and rectify this unfortunate situation created by the pandemic.
I don’t understand why they won’t transfer your character if you already have one on the realm. Regardless of it being locked if he has another character already in that realm he won’t be hurting the population issues which you solved with layering. So since it won’t hurt the situation, you should help this lad and his boys out and transfer him so they can experience the work of Warcraft they way it was meant to be played. Help him find his friends and help him have the best experience possible during these most troubling times.
Dookoo makes ticket. Response “yeah you gotta talk to our development team”. Dookoo “can I get their email”. “Oh sorry you canT talk to them go post on a forum we don’t let the people who actually play the game decide anything we just do what we want”
The main tank of a guild is the backbone of a guild. This predicament is not only detrimental to the play experience of OP, but for everyone in the guild also. A quick character transfer by the development team seems worth the the effort in order to make over a dozen loyal customers happy.
It is unbelievable that the development team can not resolve an issue as simple as this, especially given that he has a character already in the realm that he is willing to delete.
The solution is simple - Allowing Dookoo to transfer to a realm with his friends eliminates the stress both sides feel from this absurd lockout. Hopefully this post gets the attention it deserves from the people with the capability to solve the issue. #FREEDOOKOO
They (Blizzard) should just move all the realms into 1, remove all temp bans such as spam/bots/signing out and in/CD Key and just let the people play. Stop policing a dead horse, there is probably 5000 people TOTAL still playing this game. Get over it, your not god anymore.
Thank you for being so vocal about this issue! While I wish there was more we could do here, this appropriate place to discuss these concerns is on the WoW Classic forums. This way, this will be handle by the appropriate team who can address this concern.
These forums are intended for technical issues with our legacy games such as Diablo II. The technical support forums is not the appropriate place to discuss these concerns as it is intended for troubleshooting technical issues. These forums are managed by technical support agent and while a Developer may be stumble on these forums here, it may take much longer for our team to see this feedback and hear your side of things.
As this is not a technical issue, this thread has been closed. While this thread is closed, please feel free to continue the discussion on our WoW Classic forums! I hope that our team looks closely into these concern and request.