Dear Blizzard Team,
I’m a pretty loyal and OG overwatch player, and I truly in my heart believe reintroducing the loot boxes as only earnable solely through gameplay without using actual money, would likely heavily benefit your game Overwatch a lot, and not just for the players or anything. This would let you keep the excitement of earning things while almost getting rid of the whole gambling thing and other potential legal issues associated with the old buyable loot boxes.
Focusing on player satisfaction (which is kind of crucial for a game) by rewarding skill and actual play time investment can help the community alone and help you keep your players. To also allow revenue, keeping the transparent monetization options like a battle pass or direct cosmetic sales lets people to make the informed purchasd so they actually know what they’re getting. Adding the lootboxes alongside that, like rewarding people for a daily quest or just even every 5 or 10 levels or something would make all the difference without having any major consequences. If anyrhing, it would give you guys a lot more player traction for making the game more free to play.
You need to understand that I’m also looking at this frok a business standpoint. You shouldn’t focus on the money you make entirely. You need to think about the players you draw in as well. If you even see this, then I really appreciate you for that. Please consider this.