It wants me to buy game again

Desktop App Tech Support
1

I went to log in and it said my password was wrong so i reset it and when i logged in it wanted me to buy cold war and modern warfare again and i lost all my friends its like my account was reset

2 Likes
2

Sounds like you logged in with the wrong account.

3

Hey there Risible,

In cases like you describe, we often see the account was compromised and the email changed. Please contact us with a ticket specifically for a compromised account. In it you’ll want to include:

  • Email(s) used. If it’s the same as what you’re contacting with, please state that.
  • Order ID’s or CD keys claimed to the account (if you have them)
  • We also need to verify the original owner is contacting us. We do that through a picture or scan of government issued ID.
  • Lastly the email of the compromised account may need to be updated. We’ll need one that is not already in use by a Battle.net account, which also means we can’t use the email you’re using to create this forum post with. Creating a new email may be needed for this step if you don’t have a spare already.

Once we get all that we should be able to track down the account your games are on, get things updated, and send a password reset to the email provided so you can get back to playing.

4

I only have one email

5

Then it’s probably best to follow the advice the staff provided above.

6

Nicole you’re no help this just happened to me i literally have screemshots of my purchase and my last battle tag with the numbers and everything i just cant get my account back lawsuit is in the way because this is happening to too many people

1 Like
7

I don’t work for Blizzard, so I have no idea why you’re delivering a warning about a lawsuit to me. Follow the instructions the staff provided to recover or find out what happened with the account. Account management is never handled on the forum due to privacy reasons, so adding unfriendly comments here won’t help resolve anything.

8

Hey bro I’m facing exactly the same issue and my battle tag number after the # changed did you fix this?

9

That means you are not on the same Battlenet account. Your game licenses are tied to the Bnet you purchased them on. You likely have another Bnet with the number you remember. It would be under a different email address. Maybe one very similar?

The only other way the number changes is if you did a Battletag change, but most people would not change the text to the same thing as they already have… That would change the number but would not be logical to do.

1 Like
10

THANK YOU FOR THE FAST REPLY, in fact I just checked my gmail spam messages and I found out that battle net warned me that my email, password, phone number and everything was changed this means that a hacker did all that so when I loged in yesterday the battle net told me to complete the account registration because the email I used was changed by the hacker and battle net considered it new so my account got reset and I lost all the games and progress I had, well I contacted the support yesterday telling them the account got hacked, still waiting for a response.

1 Like