Issue that customer support can not handle

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1

Hey there , dunno where to start this,
let me explain issue number 1 :
few month ago when i return back to wow i had to remove my number from the site because i didnt have access to it any more , i wanted to add new number but i got this error : plz enter a post-paid number or something like that , so i tried several numbers , we have 1 major phone provider here and i was testing just different numbers from that provider just to see if its the number problem , i tried my dad number which he has it for over 20 years paying its bills every month ,again plz enter a post-paid number , i made several tickets but as many may face this i got many not 100% matching to the issue instruction from blizzard support and i followed those steps i could and it didnt help and the last responses from support was we cant help u with that , so i just left it ; few days ago i felt i really need that phone number cuz i wanted to create my own raid and i just cant change the title of it say which boss are we at . or make the keystone of my friend looking for people while he needs a break , anyway so i started to add number , same issue , contacting customer support again , and here where i was getting same we cant help u stuff i was thinking , i have this issue , this issue is bothering me and this big company cant help me with it? are they trying to ignore me cuz they dont care ? they have millions other players or just why , why they dont help me? why theyr support dosnt have access so they can help me with my issue , or any thing i dont know and i dont wanna know all i know is i have an issue with their website and they just dont fixing it they dont even try im just getting we cant help u with that if its on our side thing u go call ur provider idk call ur ministration , it has to be something on ur side , we cant help , its not from us etc etc … which lead me to
issue number 2 :
i asked customer support a gate way i can talk through and complain about they way they giving support , so they said i have to post it on forums
so here we go , hope some one can support here .

copy pasting my tickets (changed the links to “some blizzard links” :

shafir
hey im trying to add these numbers to my account but it keep not letting me saying enter post paid number :
Edited for security
i cannot use many features in wow because of this
can u help me plz with this matter
look i play pro in wow
play high keys and mythic raid
this season i cant make group and change description and title
and it was like a big wall for me
can u please help?
idk what should i do every time i try to add this number it warns me

Thialerorth
Greetings Shafir, we hope you are well today!

Shafir, regarding the matter that today brings you to our Customer Support, We understand that you cannot set your phone number to your BattleNet account, however we cannot assist you directly with your request but we might provide you with assistance to resolve the issue by following those Three steps.
-Make sure you enter the number correctly.
-Make sure the country registered on your Battle.net account is correct and the phone number you’re trying to use matches your country. If you have moved countries, update your registered country and try again.
-Make sure your number was not previously used on a VOIP plan (Voice Over Internet Protocol).
If you are unsure if your number is a VOIP number, contact your provider for more information, as we Blizzard Customer Support is unable to manually insert a phone number from our side…

Till we meet again and have a great one!
Game Master Thialerorth

shafir
hey dear thialerorth
ok so let me change the subject
i have an issue as a player of world of craft , im contacting blizzard support for my issue and they just say they cant help me (which dosnt just remove my issue) , i mean there is no way that the support section of this big company finds or try a way to help me with , so im thinking maybe its the higher department that shines the way for support guys and set them rules and etc… , so for that who can i contact with or where should i refer to?

Rheshlild
Hello Shafir,

Thanks for reaching out to Blizzard Entertainment Support Team. This is Game Master Rheshlild and I’m glad to assist you.

Firstly, I would like to thank you for your patience with waiting to hear back from us.

Regarding your inquiry, I can see that you are inquiring about the issue you are facing with adding a phone number to your Battle.net account.

After conducting further investigations, Please make sure to contact your phone provider for further assistance, also please make sure to use our forums to know more regarding the issue you are facing.

forums link: some blizzard link

Feel free to reach out if you have further inquiries

Best Regards,
Blizzard Entertainment Team.
Game Master Rheshlild.

we have 2 service providers in iran and im using the most populated one
like 80% of iranians using this provider and my friends are fine with receiving sms’s
i also had a number from same provider on my account i just removed it to change it cuz i didnt had access to that number anymore few month ago
and then i couldnt add a new number
i tried several numbers from even other service providers just too see if its the number

  • u didnt answer my previous ticket
    if i want to complain to some one about the way blizzard support works who or where can u refer me to?

Greeting Shafir,
Thank you for contacting Blizzard Entertainment. This is GM Eunallop.

I can see that you’re having a hard time attaching your phone number to the account.

Firstly, I would like to thank you for being a part of our family for more than 2 years, and I hope that you continue to be a part of our universe for years to come. :slight_smile:

After careful reviewing of your ticket, we highly recommend you to contact your phone network provider, as they will be able to help you further.

Also, for the complaint, we will need to inform you that if you would like to file a complaint, you can post that on our forums, and we are keeping an eye there to take the needed actions:
some blizzard link

I understand how frustrating this must have been for you, and we apologize sincerely for the inconvenience that this has caused. We also wish for your contentious support for us here at Blizzard.

It was a pleasure assisting you today.
If you have any more questions, please reach back out to us.

Enjoy the rest of your week,
Game Master Eunallop
Blizzard Entertainment

2

It’s pretty clear.

The number you are trying to add is either a VOIP, or it once was a VOIP that is being used as a regular number but it’s still classified as VOIP. Blizzard cannot change that. They dont have control over phone numbers. So like blizzard said a bunch of times, you need to talk to the phone service provider about possibly changing the classification of the number. Thats all.

And the complaining? It would be like demanding that mcdonalds fix your problem with your shoes.

3

No
its not VoIP its the traditional number 80 million people using in our country , its exact type of number i used befor on my account and my friends are using atm (they had it on theyr account from befor idk if they remove and wanna add again they face same issue again or not) and its used to get verification code for many apps and websites all around the world like google and whatsapp which they dont accept VoIP also

and your example is a flawed analogy

but i would like if u explain how it was " pretty clear "

4

80 million people are using your number in you country?

I didn’t say it was. I said it is, or IT ONCE WAS AND IS STILL CLASSIFIED AS VOIP.

Thats correct. When blizzard stopped allowing voip numbers, those that were already registered in bnet account were allowed to stay. But any that people attempted to add would would be blocked. Thats why it work for you and your friends until you/they removed it and tried to register a new one.

No its not. You just dont like it. Blizzard cant change the classification of phone numbers, ever. No matter what you think. Only the telephone industry can change it. And so its VERY clear that blizzard cant help you because youre asking the wrong people.

5

80 million people using the same service just different numbers
i personally tried like 20 different numbers all of them same error
so a whole nation numbers are considered VoIP for blizzard
so maybe there is something wrong with McDonald that my shoe has an issue

6

No. Just because you all use the same service doesn’t mean all the numbers are the same classification. For all you know, your service purchased a large bank of numbers that were voip and didnt change their classification.

What???

7

look the numbers here are like
+98933*******
+98937*******
and some very old numbers like
+98913*******
+98912*******
that these ones the first 3 after +98 used to made for a specific city like 913 for isfahan , 912 for tehran etc … so they indicate a citizen of specific city
and a bunch of more
like
+98992*******
and etc
its like around 20-30 different ones
so if there is a category base for marking some numbers VoIP
it should be these first 3 ones not the rest of the number
and since i get alot of phone calls every day due to my job
i tried as many different first 3 numbers as i could from the numbers i get called by
all same error
im pretty sure now that all numbers with +98 at start of it get the same error
which is 80 million numbers

im pretty sure u can get it

8

Looking at the numbers means nothing.

Listen and understand: 1. your number is classified as a voip regardlessof how its currently being used now. 2. only the phone services can change the classification, not blizzard. 3. And so, blizzard cant help you.

You just keep replying irrelevant responses. Those are the facts. Nothing you say will change it. You been told this several times by me AND blizzard. Stop with this going around and around.

I wouldn’t have asked if I did. What you wrote doesn’t make sense in english.

9

I don’t work for Blizzard but maybe I can give you an idea what is going on. Currently the US has trade restrictions and sanctions set up against several countries. Iran is one of them. Blizzard is not allowed to do business with Iran. WoW game content and services can not be sold in Iran. Entering a phone number from Iran is probably not going to be accepted by the computer system. Your old one would have been on maybe before the restrictions, but once you removed it you can’t add another one from your country. I think it is just not giving you a correct error code.

Further, your Country and the phone number must match - so you can’t use a phone number from another country.

Looks like these trade restrictions were in effect by 2020 based on this EU WoW forum post about using the game shop.

Current Support article listing restricted countries

1 Like
10

i dont want to get into this that buying the game and playing it and registering account from iran is not restricted , as long as they take ur money all good , …
just just leaving it

i cant understand how me not being able to put a title and description on premade groups in LFG can help or do anything with country sanction and restrictions :smiley:
the shop thing i get it , but this one i cant get