Is my CD key restricted?

Hi,

I’d like to know if my CD key is banned or not, and if it is, why?

I’ve been going back and forth with blizzard support for 3 hours now, no dice.

When I try to connect to any server, it hangs at “checking versions”.

Hi,

There are no longer any Blizzard Forum Support Agents; they were fired or re-assigned to other duties shortly after Microsoft acquired Blizzard and Activision more than a year ago. The people who reply on the forums now are players.

That message could indicate that your game is under a temporary restriction… or it could be something totally different.

Go through the suggested troubleshooting on that support article:
https://us.support.blizzard.com/en/article/163523
(words in blue are links to additional information and/or procedures)


You would be getting a different message if your key/account was banned… see:
https://us.support.blizzard.com/en/article/210830

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