Installing update stuck

[IvoZai-1781]

Hi, guys if there’s somebody who experience installing update stuck 99% and just initializing on MW. if you know how please advise how to fix.

[Skelgarer]

Hey there,

Thanks for taking the time to report this. Update issues like this are typically caused by a conflicting third-party program (such as antivirus), damaged/corrupted local Battle.net files, or a problem connecting to the patching server. Please try the following steps to help narrow it down:

1. Fully update or temporarily uninstall antivirus programs which may be interfering with your connection to the patching server. If you’d like more information on troubleshooting security applications, click here

2. Reinstall the Battle.net Desktop App with these steps:

   • Uninstall the Blizzard Battle.net App (skip Step 6 for now, we will re-install later).

   • Next (before re-installing) let’s delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders in the Windows temporary file locations below. If you don’t see all 3 folders in each location, that is okay—just delete the folders you have):

   • Press Windows Key + R and type: %LOCALAPPDATA%. Delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders.
   • Repeat the process for %APPDATA%, %TEMP%, and %PROGRAMDATA%. Delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders.

   • Finally, re-install the App.

If the problem continues, temporarily test a different network such as a mobile hotspot to determine whether the problem is isolated to your current network.

Hopefully, one of these steps will do the trick. Please let us know if you have any questions or run into additional issues.