I am unable to put my number on my account. Blizzard uses a service that checks if phone numbers are valid or not. That service happens to have outdated records of phone numbers.
I have contacted both the old service provider and my new service provider. The old provider no longer has record of my phone number because it got transferred years ago. The new service provider can’t do anything because I have an account with them and my numbers status is plain to see that I’m paying for service on a monthly plan.
I can show proof of my bill for the monthly plan that I pay for my number. Somehow Blizzard does not find this acceptable or enough proof to allow me to use my number on my profile.
I know I’m not the only one who has had to face this problem.
I completely blame Blizzard over this because they 100% have the ability to make things right, but they refuse to. All it takes is 1 email to TeleSign and this would all be fixed.
I almost forgot to mention that I contacted TeleSign directly, something Blizzard happens to not be capable of doing themselves. Blizzard, tell me again why you are knowingly using a faulty and outdated system to scan numbers?
The reason for using the system has been so it can check if the phone number can receive sms texts. But the program does nothing of the sort. I think Blizzard needs to rephrase their statement and call it like it is. The system for scanning numbers is in place to permanently lock players out of specific games. Like COD Warzone.
If someone has the ability to contact a lawyer and send TeleSign a letter that what they are doing is in violation of data retention laws. That would be great.
Blizzard, I happen to know that you guys keep things updated and don’t hold information indefinitely so you can be complaint in those same laws. But knowingly using a product or system that breaks those laws holds you just as much accountable. The people who put that system in place and pay for it can not tell me that they don’t know what I’m talking about. Maybe try doing a bit of quality control before you trust the reputation of the company on a faulty 3rd party service like TeleSign.