I lost my authenticator

I lost my authenticator and then I can’t get in into my account…
I tried the contact support providing my email and Blizzard sent email that looks like a bot… saying I should reply with this “TicketID”??
How can I create a ticket ID if I can’t even get on my account in the first place… and replying through my email does nothing because nothing will be replied back…
Needs helps… it’s been months and I still can’t access my account because of some authenticator that’s supposed to protect our account and not locked us from it