But character stuck service page is not available or service is down. My character (mage, Chemist) fell through the world and now I disconnect every time I try to log in to it. Please help.
This happened to me too. People are going around intentionally griefing and abusing a bug which may or may not also be affecting our ability to also create a ticket to resolve the issue and report the people. Will blizzard do anything about it? Highly unlikely. I’m also stuck and haven’t been able to log in for hours.
yep same, cant use their website cant use in game stuff, cant make a ticket because it keeps redirecting me to the untuck character feature that isn’t working on the website. literal garbage blizzard do better.
Hey all,
There is a known issue with some of the support services that’s being looked into. For now, it’s best to give Bliz some time to sort it all out.
In lieu of the unstuck service, most of these falling through world issues will self resolve if you stay logged off the character for about 30 mins.
I have been logged off the character for over 8 hours, just tried to login and same problem. I get loaded into the character who is still below the world and game disconnects. Can’t submit a ticket and can’t use the unstuck feature. This character is essentially bricked.
Thanks for the follow up.
It sounds like it’s just a matter of waiting for the ticket system issues to be worked out.
Try this ticket path to see if it works for you.
https://us.battle.net/support/en/help/contact/1369/ticket
Be sure to indicate the character name and realm in the description box.
this link doesn’t work I still get an error when submitting the ticket, my toon is Sïññ-Tichondrius please help I’m so stuck.
the link works for me… I’m on Chrome.
I just tried it by submitting a test ticket and it went through without issues.
Try doing a total clear of your browser cache, and/or try a different browser.
1 Like
I just managed to use Opera, hopefully my account will be processed faster.