I don't pay you thousands to not be able to play my games when I want to

Are you actually serious right now??

How can you tell customers who have spent thousands on your games that they cannot play when they want to because they must stand is some queue???

I’m genuinely flabbergast by this. Literally the single most important thing you should spend money on is keeping your games functional! It is critical! How can you accept this ineptitude as a feature???