Hi there,
I’m on a Mac, running 10.12.6 and whenever I try to download the app it just times out - both on Chrome and on Safari, and both for the en-gb and en-us downloaders.
… help?
EDIT
Looking Glass results:
TRACEROUTE:
traceroute to 163.47.239.141 (163.47.239.141), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.418 ms 0.409 ms 0.414 ms
2 24.105.18.3 (24.105.18.3) 1.305 ms 1.297 ms 1.299 ms
3 137.221.105.12 (137.221.105.12) 1.239 ms 1.250 ms 1.255 ms
4 137.221.66.20 (137.221.66.20) 2.866 ms 2.895 ms 2.901 ms
5 137.221.83.68 (137.221.83.68) 6.246 ms 6.298 ms 6.312 ms
6 137.221.65.68 (137.221.65.68) 184.734 ms 431.264 ms 431.241 ms
7 137.221.68.32 (137.221.68.32) 23.304 ms 23.326 ms 23.326 ms
8 tnzi-ggis.tzni.com (206.223.123.6) 5.473 ms 5.462 ms 5.456 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * 202-56-33-129.nownz.co.nz (202.56.33.129) 139.319 ms 141.457 ms
15 202-56-33-252.nownz.co.nz (202.56.33.252) 149.497 ms 149.538 ms 149.543 ms
13/08/2019 05:07:40 UTC
--------------------
PING:
PING 163.47.239.141 (163.47.239.141) 56(84) bytes of data.
--- 163.47.239.141 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
13/08/2019 05:07:40 UTC
--------------------
MTR:
Start: Tue Aug 13 05:07:40 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 24.105.18.3 0.0% 10 0.7 0.7 0.6 1.1 0.0
3.|-- 137.221.105.12 0.0% 10 0.8 0.7 0.6 0.9 0.0
4.|-- 137.221.66.20 0.0% 10 0.9 1.7 0.8 4.7 1.0
5.|-- 137.221.83.68 0.0% 10 6.0 12.3 5.8 33.0 10.7
6.|-- 137.221.65.68 0.0% 10 65.5 49.8 5.7 210.3 65.2
7.|-- 137.221.68.32 0.0% 10 6.0 8.1 5.8 24.8 5.9
8.|-- tnzi-ggis.tzni.com 0.0% 10 5.5 7.2 5.4 22.2 5.3
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- 202-56-33-129.nownz.co.nz 0.0% 10 146.2 142.2 138.9 149.6 4.1
15.|-- 202-56-33-252.nownz.co.nz 0.0% 10 149.1 149.1 149.1 149.2 0.0
16.|-- ??? 100.0 9 0.0 0.0 0.0 0.0 0.0
13/08/2019 05:07:40 UTC
--------------------
1 Like
Hey, Quen! Thank you for including the looking glass test. There is some potential packet loss on the ISP node visible on the test here. The * before the server name.
Using a different connection like mobile hotspot/tethering or a VPN should work around the potential packet loss to allow you to install the Blizzard Application. A VPN is not something we support or recommend as it is a third party application, but if you feel comfortable with doing so, it can be an alternative when there is a peering concern.
This will likely be a concern with the Internet Provider’s peering node, and they will need to be contacted to address the issue. If you’d like for us to check the connection from you to us, could you include a traceroute test to us.patch.battle.net?
Weird. I tried that but hit the same issue. For now I’ve downloaded the client on my PC and shifted it over to my Mac - not sure why I didn’t think of this yesterday, I blame Bad Brain 
It’ll be interesting to see whether it’ll work now that it’s installed - so far so good, though.
I don’t think this is a client-side problem. My wife and I were also having trouble downloading the client (World-of-Warcraft-Setup.zip), her on her Mac and me (same file) on Linux. We tried Chrome and Firefox. I also tried using wget and had trouble at first:
$ wget -v -O World-of-Warcraft-Setup.zip https://us.battle.net/download/getInstaller\?os\=mac\&installer\=World-of-Warcraft-Setup.zip
--2019-08-15 20:24:56-- https://us.battle.net/download/getInstaller?os=mac&installer=World-of-Warcraft-Setup.zip
Resolving us.battle.net (us.battle.net)... 137.221.106.102
Connecting to us.battle.net (us.battle.net)|137.221.106.102|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/octet-stream]
Saving to: ‘World-of-Warcraft-Setup.zip’
World-of-Warcraft-Setup.zip [ <=> ] 2.58M 80.1KB/s in 35s
2019-08-15 20:25:32 (75.6 KB/s) - Read error at byte 2708904 (Error in the pull function.).Retrying.
--2019-08-15 20:25:33-- (try: 2) https://us.battle.net/download/getInstaller?os=mac&installer=World-of-Warcraft-Setup.zip
Connecting to us.battle.net (us.battle.net)|137.221.106.102|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/octet-stream]
Saving to: ‘World-of-Warcraft-Setup.zip’
World-of-Warcraft-Setup.zip [ <=> ] 2.51M 75.5KB/s in 35s
2019-08-15 20:26:08 (74.0 KB/s) - Read error at byte 2708904 (Error in the pull function.).Retrying.
--SNIP--
I let it retry four times, and it failed at the same byte each time. However, when I re-ran with --no-http-keep-alive I was able to successfully download the file:
$ wget --no-http-keep-alive -v -O World-of-Warcraft-Setup.zip https://us.battle.net/download/getInstaller\?os\=mac\&installer\=World-of-Warcraft-Setup.zip
--2019-08-15 20:29:30-- https://us.battle.net/download/getInstaller?os=mac&installer=World-of-Warcraft-Setup.zip
Resolving us.battle.net (us.battle.net)... 137.221.106.102
Connecting to us.battle.net (us.battle.net)|137.221.106.102|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/octet-stream]
Saving to: ‘World-of-Warcraft-Setup.zip’
World-of-Warcraft-Setup.zip [ <=> ] 3.12M 831KB/s in 3.8s
2019-08-15 20:29:34 (831 KB/s) - ‘World-of-Warcraft-Setup.zip’ saved [3268311]
I haven’t explored deeply enough to see why ignoring HTTP Keep Alive allows the download to complete, but something’s not right there. I also noticed that the server isn’t sending a Content-Length header, which is why our browsers and wget can’t report the file size. I think some configuration changes could make downloading your client a more pleasant experience for your users. Thanks!
3 Likes
I am seeing the same issue:
:~/Downloads$ wget --no-http-keep-alive -v -O World-of-Warcraft-Setup.zip https://us.battle.net/download/getInstaller\?os\=mac\&installer\=World-of-Warcraft-Setup.zip
--2019-08-28 00:17:06-- https://us.battle.net/download/getInstaller?os=mac&installer=World-of-Warcraft-Setup.zip
Resolving us.battle.net (us.battle.net)... 137.221.106.102
Connecting to us.battle.net (us.battle.net)|137.221.106.102|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/octet-stream]
Saving to: ‘World-of-Warcraft-Setup.zip’
World-of-Warcraft-Setup.zip [ <=> ] 1007K 40.4KB/s in 30s
2019-08-28 00:17:37 (33.9 KB/s) - Read error at byte 1031184 (Connection reset by peer).Retrying.
If someone could post the checksum of the file as it’s meant to be, it would be very much appreciated. Then I can safely use a third party source.
1 Like
I had a really similar problem with a similar solution.
Couldn’t download the battle.net client on a Mac through Safari or Chrome, either over my home network, or tethered to my phone, or through my work’s VPN (using endpoints in AU, US or EU) or any combination of them.
So then I tried wget as per jj31415’s --no-http-keep-alive example. Still didn’t work, kept breaking on the same byte.
Finally I changed from us to eu and ran:
wget --no-http-keep-alive -v -O World-of-Warcraft-Setup.zip https://eu.battle.net/download/getInstaller\?os\=mac\&installer\=World-of-Warcraft-Setup.zip
That worked. It seems improbable that this isn’t a network problem under Blizzard’s control - to have the same byte break consistently, even through different networks and browsers just can’t be coincidental. Or maybe it’s an intermediary. Either way, it sucks.
Checksum from my download (v1.16.3.2988):
shasum World-of-Warcraft-Setup.zip e64ab893b35548ea5ffc789719d6955b34939f8d World-of-Warcraft-Setup.zip
I’ve got the exact same issue downloading the Mac BattleNet app from Australia (tried multiple connections too), it worked perfectly fine from Canada (with the exact same link from us.battle.net)
Hey there,
If using a VPN to reroute the signal is resolving the issue, this does suggest the root problem being related to a node the ISP network uses to connect you to our servers. VPN networks use different routes than normal ISP.
My advice in this case would be to contact the ISP and let them know of the error.
Having the same issue here too. Hearthstone won’t launch unless using VPN on Mac.
Can’t connect or play UNTIL I use a VPN on Mac.
Oddly, I can play on mobile phone with no issues.
I ended up downloading the launcher from my iPhone. Then I emailed it to myself. Works that way for me.
I had the exact same issue on a differnt ISP in south america, I also think it’s not an issue with the ISP, seems to be hard limit on the time you can spend downloading the file from the main link.
Weirdly enough, downloading as DBNCloud said, via an iphone using the same wifi connection and then airdropping bypassed this restriction.
Most reports are coming from Mac and Linux systems which we did have some issues earlier this year for. We have actually seen some issues with the MTU size that may be related. Switching the MTU from 1500 to 1420 has helped some connection issues that we’ve seen recently.
It could be related to some backend netcode changes, but the workarounds taken is definitely odd.
I just ran into this. Spouse wasn’t able to install Battlenet on her Mac, so I tried downloading on my laptop (linux) and it didn’t work either (kept failing at the exact same byte) then I used wget with the no-keepalive option and it kept failing at a different byte. Finally I had to boot Windows to get the Mac installer downloaded, and deliver it by USB drive to her computer. I also tried both the us and eu servers.
Her laptop was using Firefox, my laptop was using Firefox (and I tried wget too), and the windows computer that worked was using Chrome on the exact same local network as my laptop.
still can’t download the battle net app from blizzard. im running catalina 10.15.3 and using GChrome.
Hey there kurisu,
The most common cause of this error is network caching or security protocol. If this does not clear up after a standard power cycle, it might be worth contacting your ISP and asking if they have any special instructions for a factory reset on the modem/router.
I have also seen some users bypass the error with a VPN or mobile hotspot. Though since those require a different than normal network provider our ability to provide any instructions or assistance with these is limited.
I do hope the information helps.
I had the same issue, trying to download Battle net for Mac - Tried to download from different region 40 time - still failed.
The behaviour is :
- Download start, with a slow speed (9.6Kb/s), then around 500 Kb, then speed drop to 0, and the download is stuck
I was able to download the Battle.net app from here :
https://. mac. softpedia. .com/get/Games/Battle-net-App.shtml
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