How can I talk to a support blizzard employee?

Need to reach a game master or whatever it’s called here please. Need help

I am sorry, but there is no live chat or phone option for Customer Support. They are reached via tickets which are normally 24-48 hours, but are sitting at around a week+ right now. Very backed up.

What issue do you have? At least maybe someone can help make sure your ticket goes into the right category.