How can I talk to a support blizzard employee?

Need to reach a game master or whatever it’s called here please. Need help

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I am sorry, but there is no live chat or phone option for Customer Support. They are reached via tickets which are normally 24-48 hours, but are sitting at around a week+ right now. Very backed up.

What issue do you have? At least maybe someone can help make sure your ticket goes into the right category.

How do you even create a ticket? I can’t seem to find that option under support.

Need to find out why I bought a game Diablo Resurrection on playstation 4 and can’t get on game. No pc or Mac but should sell game on ps 4 if can’t play. Played 15 years ago and love it. Need help or money back but would like to play again. Plz help. Phone number 815 9774121 cha Burt thx you so much 4-6-23. I also put 2 emails as I found old one.Have brain injured child so am I home all time would love to play Diablo again God bless