Help with refund issues

why cant i refund mw3

Did you purchase it from the Blizzard shop or somewhere else?

If you purchased anything from the Blizzard shop it falls under the Blizzard Refund Policy.

For game purchases it is generally 14 days from purchase and less than 2 hours of play time.

Refund Guidelines

Games and Expansions

We refund paid games or expansions within 14 days of purchase, as long as you haven’t played for more than two hours.

The process is partially automated. When you submit a ticket to refund the system does a basic check of eligibility and refunds it automatically if the account is eligible. If the automated portion does not grant it, you can re-open the ticket to have a GM look it over. Past refunds, account actions, etc. may impact the auto refund and require human intervention.

Our Philosophy

We believe in our mission to create epic entertainment experiences, and we want you to feel confident you’re getting the product and support you expect from Blizzard.

If you change your mind about a recent purchase, or if you haven’t used it, we’ll try to work with you on a refund.

We may withdraw refund eligibility for abuse of this policy. The same goes for violations of the In-Game Code of Conduct or the End User License Agreement.

How to Request a Refund

You can request a refund using our support site and selecting the relevant game or order. We can only provide refunds for purchases made on our own platform. This includes purchases made through the Blizzard Shop, the App, or within one of our games.

We will typically refund purchases to the method of payment used for the original transaction. In some cases, such as those where the original payment method cannot be refunded, we may provide the refund in the form of Balance.

If the automated service doesn’t address your needs, our support team is available to help.