Help To Recover My Account please

I recently changed my phone without removing the authenticator and now when I try to log in to the battle net account on the new phone it asks me to accept the authenticator, I don’t have a section started on the computer with this account either since it belongs to my dad and I don’t mine, but he asked me to recover it since he couldn’t, the issue is that I asked battlenet support for help and they gave me a solution, which was to delete the authenticator from the account recovery options, but when I hit delete and I enter the phone number or email linked to the account, I get an error that says too many attempts, does anyone know how I can solve this to recover my account please?

Hello:

This forum is for technical support on Legacy Games – old games such as Diablo II: Lord of Destruction.

Account issues (such as removing the authenticator) cannot be resolved on the forums; you need to contact Blizzard Support.

To solve the “too many attempts” issue, you need to wait at least 24 hours from the last attempt before trying again.

There is a way (once the 24 hours cooldown has elapsed) that you can try to remove your authenticator… I’ve never tried it myself… but I think it might work for you if the Blizzard way doesn’t work.

  • Go to Support home : https://us.battle.net/support/en/
  • Click on your name in the top right corner of the screen and click on Log Out
  • On the right panel, click on Can’t Log In.

That should launch the process… you’ll have to put in the e-mail address or phone number of the account you need to have the authenticator removed… and you may have to provide more information – like I said, I’ve never gone through that process myself.

Good luck !

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If you need to get back to Blizzard… check if your ticket is still opened… if it is, you should be able to reply to it and add comments/questions. If it’s not, you’ll need to create a new one; on the new one, do refer to your original ticket so that Blizzard can link the 2 tickets back to you.