Hello, I had no violations of Terms of Use. Please help!

Hello, my game diablo 4 vessel of hatred crashed and my account Spiritborn got banned on diablo 4 vessel of hatred during a Duriel Boss run. Please fix this issue, thank you very much!

This ticket has been marked as Answered.

Support
Greetings,

This action has been taken in accordance with our Terms of Use and our In-game Policies ( support/article/42673 ), which all players acknowledge and agree to prior to playing. These policies and conditions allow us to maintain a fun and safe game environment for all of our players.

Our Battle.net Terms of Use can be found at link here

Regards,
Game Master Team
Blizzard Entertainment

My reply and I have not recieved a response yet:

Arsen
I had no violations of Terms of Use. Game crashed and when i relogged in i was banned. It was an issue on battle.net end not on mine.