Got banned for nothing

I got banned for the first time for like, no reason? Support doesn’t want to help me, they just said that I violated the Guidelines or whatever.
I literally have NEVER been toxic on my account???
I’m so tired of this company.

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Hello:

You answered your own question…

Regardless… nothing can be done on the forums. If you think the ban is a mistake, you will need to appeal to Blizzard Support… and it looks like you’ve already done that.

There is some information on that in the following Support aricle:

Good luck with that !


This forum is for technical support on Blizzard’s Legacy Games — old games such as:

  • Diablo II (2000) and its expansion Lord of Destruction;
  • The games in the Blizzard Arcade Collection such as the Lost Vikings and Rock N Roll Racing;
  • Battle.Net editions of Diablo I, Warcraft: Orcs and Humans & Warcraft: II.
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same.

their TOS allow players to report abusive chat and they dont montier it. trolls are getting people banned and they dont care. I just made a post about this myself.

i got reported for abusive chat again, which is literally impossible.

After getting banned twice, I came back completely humbled, literally never saying anything, and somehow got banned a third time

im done with this company

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You are correct that their current method of handling chat infraction is based on player reports. They depend on players to report conduct that goes against the rules we agreed to.

However, all that does is capture the logs for a GM to review. The GM then determines if an actual penalty is deserved based on those captured logs.

The alternatives are that they hire enough people to watch every chat channel in every game, on every server, for every game Blizzard has… Or that they deploy a real time AI monitoring. Neither are currently feasible and I know I personally dislike AI rather a lot for this sort of thing. Easy to get around.

They DO make mistakes sometimes. That is why appeals exist though.

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I will never understand people like Miss Cheetah.