The gear store just sent me an email saying my two pre-orders, that I ordered back in July, are unable to be filled. When I look up the item on the site it says it’s discontinued?!?! How can it be discontinued when I pre-ordered it and it never shipped? The site still says those items will ship out in December. What was the point of pre-ordering if they’re just going to cancel the order before the shipping date.
These are the two items:
Beast Kingdom Jim Raynor Starcraft 6’’ D-Stage Statue
Beast Kingdom Kerrigan Starcraft 6’’ D-Stage Statue
Also the email they sent is terrible, it starts off by saying “Thank you for choosing us to take care of your sports merchandising needs!”… I bought gaming stuff, not sports stuff. Then it says: “unable to fulfill the item(s) below. When we’re unable to fulfill an order it’s usually because the item is no longer available or because it is a custom order outside of licensing guidelines.” but the item page says discontinued and doesn’t ship til December. They can’t even be bothered to tell a straight story.
If they oversold their pre-orders then that’s a terrible practice. Only sell what you have product confirmed for. If they cancelled the entire line for whatever reason than just say so. Now I feel like I’ve been denied what I purchased.
Did this happen for anyone else, like was the whole line scrapped or did some go out early and the rest got shafted?