Game updates and Installations stuck at 'Waiting' with 0%

I tried installing Warzone after a long time. I have been trying continuously for hours trying to fix the issue but nothing happens. As soon as I click on the install button, it goes into ‘Waiting’ and remains stuck there. I tried using an alternate network (a mobile hotspot) but the problem didn’t get fixed. Earlier, it used to show ‘Initializing’ as well, or 'downloading updates (183/256) ’ or something like that, but now even that has stopped showing up. How do I fix this issue?

Hey there! Thank you for reaching out, as it can understandably be frustrating to have a technical issue occur when simply trying to enjoy your gaming time. A stuck install can have many causes ranging from corrupted local files to a network-related problem. Try the following to narrow this down further:

  1. Try a DNS Flush to clear out any corrupted or stagnate data.
  2. Fully update or temporarily uninstall antivirus programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
  3. Test on a new administrator account to determine if any Windows-specific problems are preventing the installation.

If you’re still unable to connect, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:

  1. Download the tool from this page
  2. In the “Host” field, enter “eu.actual.battle.net” (without quotes).
  3. Start the test and try to start the install as normal. Ensure the problem occurs while the winMTR tool is running.
  4. After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

 Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          192.168.36.171 -    3 |  324 |  315 |    0 |   29 | 3584 |    1 |
|                             192.168.0.7 -   82 | 1433 |  268 |    1 |  590 | 3897 |  129 |
|        Destination network unreachable. -   98 | 1254 |   32 |    1 |   10 |  120 |  110 |
|          136.232.102.141.static.jio.com -   85 | 1395 |  220 |    2 |  564 | 4280 |  406 |
|                            172.17.34.21 -   91 | 2546 |  241 |   10 |  612 | 4065 |  645 |
|                          172.16.152.102 -   83 | 1419 |  249 |   11 |  654 | 4193 | 1024 |
|                           172.16.152.99 -   82 | 1425 |  259 |   15 |  723 | 4400 | 1114 |
|                             172.16.2.16 -   88 | 1349 |  164 |   13 |  908 | 4890 | 3146 |
|                             172.16.0.41 -   90 | 1340 |  146 |   14 |  603 | 4708 | 4708 |
|                         103.198.140.193 -   82 | 1422 |  257 |  159 |  746 | 4618 | 1114 |
|                           80.249.208.83 -   83 | 1414 |  244 |  160 |  753 | 3653 |  242 |
|              ae1-br02-eqam1.as57976.net -   98 |  970 |   26 |  176 |  701 | 3863 |  468 |
|                           137.221.65.77 -   78 | 1141 |  252 |  162 |  743 | 4541 | 1407 |
|        et-0-0-31-pe02-eqam1.as57976.net -   82 | 1422 |  257 |  154 |  745 | 4714 | 1121 |
|                           137.221.66.47 -   83 | 1418 |  252 |  159 |  726 | 4194 | 1114 |
|                            37.244.54.10 -    7 |  244 |  228 |    0 |  819 | 4383 | 1121 |
|________________________________________________|______|______|______|______|______|______|

SuperNinja - Thanks for providing that WinMTR test data. The test here shows packet loss and latency spikes up to 3584ms beginning from the first ‘hop’:

This first hop is the connection from your computer to the router or modem (depending on what device you’re connecting to). Packet loss is somewhat common to see with WiFi connections, so if you are using WiFi, try testing a direct connection to the router or modem via ethernet cable. Note that we do not directly support wireless connections. If you find that WiFi is the problem, you can contact the support team for the WiFi device or the wireless router.

If a wired connection doesn’t fix the issue or isn’t possible, and the troubleshooting steps here have no impact, I recommend contacting your Internet Service Provider (ISP) for assistance determining what is causing the packet loss. They might need to adjust network-level security/firewall settings or temporarily replace the network devices in your home to narrow it down further. Additionally, I always recommend requesting to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.

Hopefully this information has provided further insight into the situation and helps get things fixed up so you can get back to playing as normal! Let us know if you have any questions going forward.

forget all the workarounds, most of the time it is the overworked servers struggling with everybody trying to update the game. no amount of tweaking, reinstall, reset, clearing caches will help until the server gets to your launcher wherever it is sitting in the queue.

It gets totally overlook that literally everybody playing the game is frantically trying to update because they wanted to play five minutes ago but can’t until the update finishes