Excessive Support Initial Response Time

I recognize this is effectively talking into the void, but Blizzard needs to do something about initial ticket response time.

Since there’s no one you can directly contact with Blizzard, maybe I’ll get lucky, win the lottery, and someone important will notice what I’m posting here and follow up.

Currently trying to have a friend’s account issues sorted so they can be part of the Dragonflight release. Ticket I submitted a week ago on this is US88134469. Still no initial response on it.

Based on what I’ve seen here, that’s not uncommon, but it should be. I want to be excited about coming back, but it’s hard to sell people on coming back when it takes this long to address a login issue.

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I came here looking for some sort of resolution for my husband’s support tickets. He has been waiting a week for support to just get logged in. He would love to start giving Blizzard some money. shrug

I wouldn’t hold your breath. They will tell you they are swamped but that’s the excuse they have been giving since the game’s support was created. As much money as this game brings in they have no care in the world in helping those who have real problems.