Error Code: BLZBNTBNA0000000C

Having issues with the nothing loading up the way it should. Ive done all the said steps and it still wont work. It wont even let me uninstall the app. Can someone please help.

Hey there!

Thank you for taking the time to report this here. This specific error code usually indicates that the Desktop App files on your system have become corrupted, and it can have a few potential causes. Antivirus or firewall software could be causing this error if the software is out-of-date or configured to mistakenly identify the App’s processes as a security threat. Updating or temporarily uninstalling your security software can help resolve this.

Note: Some security programs may be difficult to uninstall. ESET maintains a comprehensive list of common antivirus uninstallation tools on their website.

If you don’t have antivirus or firewall software installed – or if updating/uninstalling it doesn’t fix the problem – many potential problems related to your installation of Windows can be resolved by creating a new administrator account, logging into it, and reinstalling the Desktop App on the new account.

If the uninstall only works on the new admin account, this could indicate damaged or missing Windows system files or an issue with how the old user account is configured. This is somewhat common, and the easiest fix is to move any user-specific files that you wish to keep from the old user account to the new admin account. You can also work with Microsoft’s Support to troubleshoot the problem with the old account if preferred.

Let us know how it goes. Cheers!

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