I am being told there is something wrong , I have uninstalled and reinstalled battle.net installer, and it does the scan, asks for permission to fix, and then goes poof, doing precisely nothing. Just a few patches ago, I went through the same thing and had to reinstall my game, re-do all my settings, etc., and I am loathe to do that all again. I have gone through all the other steps, and have seen no issues. Other than re-installing my game, all my addons, etc., is there anything else I can do to fix this, or will I need to reinstall every other patch?
Hey there Sascha! Thank you for reaching out. I certainly understand how historically resolving this by re-installing and re-configuring everything can be quite a pain. Based on your description, it sounds like something system-specific is preventing a smooth patch/update process. Try the following to narrow this down a bit:
- Try a DNS Flush to clear out any corrupted or stagnate data.
- Fully update or temporarily uninstall anti-virus programs which may be interfering with your connection to the patching server. More information on troubleshooting security applications here, if curious.
- Test an alternate network such as a mobile hotspot to determine whether the problem is isolated to your current network.
If the error persists, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:
- Download the tool from this page
- In the “Host” field, enter “us.patch.battle.net” (without quotes).
- Start the test and launch the Battle.net Desktop App as normal. Ensure the error occurs while the winMTR tool is running.
- After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
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2 posts were split to a new topic: Buddabump - Install Issue
I am having the same issues and tried everything in all of the support documents and post I saw. Here is my results
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Docsis-Gateway - 0 | 198 | 198 | 0 | 0 | 3 | 0 |
| No response from host - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| 67.59.250.217 - 0 | 198 | 198 | 6 | 9 | 16 | 9 |
| ool-4353fa12.dyn.optonline.net - 0 | 198 | 198 | 9 | 13 | 19 | 12 |
| 67.59.239.235 - 0 | 198 | 198 | 9 | 13 | 20 | 11 |
| 451be0ea.cst.lightpath.net - 0 | 198 | 198 | 11 | 14 | 23 | 14 |
| nyiix.eqny8.blizzardonline.net - 0 | 198 | 198 | 11 | 19 | 84 | 13 |
| ae1-br01-eqny8.as57976.net - 0 | 188 | 188 | 75 | 299 | 2723 | 271 |
| No response from host - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-0-pe02-swlv10.as57976.net - 0 | 198 | 198 | 69 | 76 | 140 | 72 |
| las-swlv10-ia-bons-02.as57976.net - 0 | 198 | 198 | 70 | 74 | 97 | 72 |
| 137.221.105.17 - 0 | 198 | 198 | 69 | 73 | 88 | 70 |
| 137.221.106.19 - 0 | 198 | 198 | 69 | 73 | 86 | 69 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderBLZBNTAGT00000BB8- I fixed by reinstalling the entire 200GB game.
Edited by Blizzard - this topic is being locked as this is an old post which was bumped. Please create your own thread or contact support.