Error BLZBNTBTS0000005C

Desktop App Tech Support
1

I’m trying to install the Battle.net launcher, but the error BLZBNTBTS0000005C appears, the article did not help at all. Please help fix!

8 Likes
2

i have the same problem please help us to solve

2 Likes
3

Bonjour,

Même problème.

suite a une mise à jours du client battle.net ce 08/10.

Le message > Error BLZBNTBTS0000005C

Ce présente a chaque lancement du battle net
Sur le lien
Assistance Blizzard - BLZBNTBTS0000005C
il est indiqué de désinstaller le client ou le jeu .

Une désinstalation du client via windows n’a pas fonctionné. le client indique le même message .

Une réinstalation d’une version plus récente du battle.net ne fonctione pas non plus.
même message.

J’ai utilisé ccleaner pour désinstaller, idem impossible de désinstaller.
Une suppression des fichiers locaux en base de registre et le repertoire d’accueil pour le battle net . a permis de bien supprimer battle.net.

Une nouvelle instalation et aussi en echec…

je viens de tenter de lancer l’un des jeux (diablo 3) depuis l’exe disponible dans le repertoire d’instalation du jeux.
Une instalation du battle.net est en court.
je vous tiens au courant.

4

Et bien le lancement d’un jeux comme indiqué précedement a porté ces fruits.
le battle.net c’est réinstaler.
et tous semble fonctionné.

affair a suivre

5

Yea, the article helps 3 out of 10 people but without blizzard fixing the issue in battle.net or allowing the use of working programs such as Steam, epic etc for game installation the 7 other people are out of luck.

1 Like
6

have the same problem, nothing helps :cry:

1 Like
7

I’m getting the BLZBNTBTS0000005C error for the whole day. I’ve already restarted my Mac, updated the system and re-installed the Battlement app for several times — still nothing, the same error every time.
help me, please :cry:

3 Likes
8

Did you fix the error? help me too please

9

Alas, I could not fix it, maybe the problem is in my windows.

10

Hey there Delfin,

Thanks for reaching out with these details. This specific error is commonly caused by a problem with the Windows service “WMI” (Windows Management Instrumentation). Follow the instructions on this page to reset the WMI Repository, which might fix the update issues.

If that does not fix it, be sure to fully update or temporarily uninstall antivirus programs which may be mistakenly blocking the Battle.net Agent from running. More information on troubleshooting security applications here, if curious.

If the problem continues, temporarily test a different network such as a mobile hotspot to determine whether the problem is isolated to your current network.

Hopefully, one of these steps will do the trick. Please let us know if you have any questions or run into additional issues.

11

I have tried all 3 things suggested and still unable to update the app.

2 Likes
12

I tried everything, nothing helped, I don’t have antiviruses (except for the Windows Firewall, and it’s turned off completely), I suspect that I have a problem with Windows itself, since I recently reinstalled it. If you have any other ideas on how to fix this, please let me know.

1 Like
13

Same issue with macbook pro 2014 version 10.13.6…

1 Like
14

Also got the same pb. Nothing helps. And on my phone too so I4m unable to play hearthstone however I pay each pre launch pack. Do smthing pls

15

I don’t understand, why the user should try every possibility to make failures of blizzard good again. Before everything was working fine for me and after the update I was not able to play and I tried everything to undo your failures but that did not work.
So I kindly ask you to try to fix the problem and apparently I am not the only one to face it.

1 Like
16

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