have been facing this problems in game (d4), steam, battle.net app, mobile app. Unable to whisper to anyone unless I add them as friends. I’ve tinkered with settings. Even with the help of support I, nothing happened. I’ve done verification, removed parental controls etc, still the same problem.
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I have been having the same exact issue, I know others as well. @Shanglee I went through the steps and did everything they asked and nothing. They told you verifying might Fix it? They told me set my profile to public and messaging to everyone. No parental controls. Seems like getting them to pay attention might require a more vehement line of communication