Email and phone number already in use

Battle net just keeps telling me that my email and phone number are already in use and it will not allow me to log into the new Diablo Immortal App game. It just doesn’t make any sense at all. I have not played wow in over 10 years and blizzard can not reset the information so that I can log in and creat a new account. Why do I half to create a new email account and get a new phone number other than the one that I have had for 20 years to play their freaking game. Their battle net and Samsung prove that I have an account but they will not allow me to authenticate it’s me because of their bs

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