I am going to copy my recent contacts with Blizz over this issue as i don’t want to type everything out and miss anything again. In short the old way of buying game time for a month is gone, please read through and see what the “solutions” are…
NOT EVERYONE HAS 150K+ GOLD IN GAME…
NOT EVERYONE HAS A CREDIT CARD…
NOT EVERYONE HAS AN ACCOUNT WITH RETAIL INSTALLED TO BUY SAID TOKEN…
13 hours ago
guys… this is getting ridiculous… so i sent him MORE money to buy a token… it says to do it in game… he goes to the character select screen and trys to buy the token… it says RESUBSCRIBE or pay with GOLD??? he’s a new player and doesnt have 152.000 gold… WHAT ABOUT THE MONEY I SENT HIM??? WHY IN THE WORLD WOULD YOU GUYS TAKE AWAY THE 1 MONTH OPTION?? SERIOUSLY, how do we fix this… now you’ve had me give up money TWICE and we STILL cant get him in game??
11 hours ago
Greetings Jason, This is GM SaiTorsi to answer your summoning and I am happy to be your aid. (๑˃ᴗ˂) It seems that there are some missing contexts so I cannot get the whole issue in a very clear way. It is my understanding that you sent some gold to your friend for buying a WOW Token. I think the issue is that our system cannot count the gold in players’ mailbox so your friend have to take the gold out in order to purchase a WOW Token for game time. If your friend has a high-level character that cannot be entered without game time, we are able to offer a short-term access to that character so that he / she can take the gold out from the mails. We do not have a 30-day game time product anymore and the minimum unit of game time is 60 days now. This is not decided by Customer Support so to be honest I am unable to tell you the reason of that change. However, you can still purchase 30-day game time by a WOW Token (purchased by gold) and a 1-month subscription (you can cancel it right after the game time is successfully added) . I hope the above information can answer your concerns, but please feel free to contact us again if you have further questions. Thanks for contacting us and I hope you are doing well during the current crazy pandemic. Have a nice day! ٩(◕‿◕)۶ Best, GM SaiTorsi
This ticket has been marked as Answered.
11 hours ago
4 hours ago
The issue is… I sent real money to him in Bnet balance, so he has 25$ in bnet, can’t buy 1 month gametime anymore… can’t buy a token with bnet balance???, Doesn’t have the gold to buy a token in game because he’s new… can’t do a subscription/cancel right away work around as he doesn’t have a credit card!! Quite ridiculous if you ask me. Please also pass this along to whatever powers be that handle customer satisfaction, this new system is terrible, IM TRYING TO HELP YOU GUYS GET A NEW PLAYER… whyever on earth would they make it so hard to gift 30 days?? I’ve been playing WoW since original release and was eagerly awaiting the upcoming TBC release, tbh if I can’t play with my friend now because of these changes to your system you’ll not only lose a new player… you’ll lose my subscription too.
3 hours ago
Hey Jason, Game Master Yaraheep here. I just got the ticket here and it looks like there were still some concerns about your friend. I totally get the concern here and I was happy to take another look at it. After going over everything, it looks like there may be a couple of things going on here. I do see that you successfully sent them some Battle.net Balance (which is super cool of you to do!), but since the options have changed for standalone game time (1, 3, and 6-month options were removed and replaced with 2-months) it may not be enough. Keep in mind that there does need to be enough Balance to cover any taxes that may apply as well. Also, since the Balance was gifted, it can take some time to process and be delivered and usable. One other thing with Balance, is that it cannot be used to purchase a Subscription. This has always been the case because, by definition, Subscriptions are recurring. So, because the Balance is not a “reliable source of funds” (i.e. there is no way for the system to be sure that there will always be enough Balance there each month), it won’t be possible to use it for a Subscription. As for the Token, they should be able to purchase a Token with the Balance that they have, but that Token would be delivered in game and could only be sold on the Auction House for gold. They would not be able to redeem it for Game Time. For that, they would need to purchase a Token from the AH. And on that note, if you sent them some gold in the mail (which is also really awesome of you!), they can use that to purchase a Token either from the AH or from the Character Select screen if they are out of Game Time. However, that gold needs to be in their inventory. If it is still in the character’s mailbox, they will not be able to use or access it to purchase a Token. Hopefully that helps clear at least some of this up for you. I definitely get that this is all super complicated. If there is something any of this you’d like to see changed, we definitely want to hear that feedback. Keep in mind, though, that we GMs are not developers and cannot make changes to the game and how things work. The best way to do this is through the “Submit Suggestion” option from the in-game help menu. This will send your suggestion straight to the developers so they can consider it and work on adding it to the game. I would also recommend taking to the forums. If you can get a good discussion going about a change you’d like to see then they will take notice and get it added. I appreciate your patience with this and I’m glad that I could take a look and offer some additional information.
This ticket has been marked as Answered.
3 hours ago
1 hour ago
The function to buy the token in the shop does not work… it says buy in game, I don’t have that much gold to send him as I don’t play retail.
59 minutes ago
So let me get this straight… I can buy a token in the shop but can’t use it for gametime?? But I can buy a token in game for game time??? What if we can’t get in the game??? Or don’t have a credit card??? What kind of crazy scheme is this?? Ohh is Visa/MC transaction fee too much for your shareholders to manage out of the HUNDREDS OF MILLIONS you make every year?
So in short for all that took the time to read through this far… i believe this is all about the almighty subscription, even if it’s cancelled right away it still counts when reporting to shareholders.
The only way this is going to change is to make it a discussion topic