Downloading diablo 4 game pass

Hello, I have been trying to install Diablo 4 using the Game Pass subscription for 2 days. I encountered a problem with the installation because the game download on the battle.net app stops at 71% and the download jumps from 0 b to 30 kbs, my average download is 15-20 mbs. Please help

Are you on XBox ?

If so, have you checked the “Known Issues” on the XBox Support site ?