Did not receive my Baa'lial during Jan.13-17th 2025

I have made the purchase for Vessel of Hatred (before Jan 7), to get the Baa’lial Pet for WoW Retail and did not receive it. I already own D4, I made the purchase during the promotional time, made a character even. Waited the week while it was being sent out to people, still did not get it. I have already checked the gift sections on both the launcher, browser and even the transaction history/recent activity to double check I didn’t overlook something. Opened a ticket and got told to submit a report here on the forums. I’ve tried to include the link to the promotional page and new users are not allowed to do that. What can I do to get this looked at seriously so I can get my pet?

2025-01-13T06:00:00Z2025-01-17T06:00:00Z

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