Diablo II Resurrected - game in library, can't play

[Mrrudzin-2693]

Hi.
I bought D2R on battlenet website and after payment (payment done correctly) it says that game is “In Library” on store and in Battle.net app. I can’t install / play on it. Tried reinstall battlenet app, reboot PC etc but without any positive result.
What I do wrong?

[Strachu-1923]

have the same. what can i do ?

[Hazzh-2999]

Hi
Same for me, what should I do?

[Strachu-1923]

someone solve this problem?

[Leviathan-1945]

Just bought Black ops 6. but cant install

Howdy Everyone, We are aware of the issue and have opened an investigation. I did see someone state logging out of the app and signing into a different region worked for them. I would recommend trying that for now. If swapping regions provides you an install button please try swapping back to your normal region before installing to see if the install button pops up there. If people could update this thread with that information it would be great! Hopefully this will be resolved soon.

[KAZYRANK-2651]

Hi, i cant even change the region manually…is there another solution to this issue? The transaction says complete but still have no acces to the game…

[Hazzh-2999]

It’s definitely a region issue.
Log out, change region, the install button is visible. Back to my region, the button is still there.
Thank you, the game is installing.

[RMario505-2346]

Hello,
Can you please explain how change the region ? thanks.

[KAZYRANK-2651]

how did you change the region, they ask me for a proof of residency to change mine like ??

[Hazzh-2999]

I can’t post a link as a new user, you can follow this link by adding https in front

://us.forums.blizzard.com/en/d3/t/battle-net-cant-login-into-other-regions/60286/5

[Boubou-1741]

@KAZYRANK-2651

how did you change the region,

You need to change the Battle.Net login region… not the country/region on your Battle.Net account.

Do:

1. Exit all the Blizzard games currently running
   
   
2. Click on the blue Battle.Net logo in the upper left corner of the Launcher App and select “Log Out”
   
   
3. You should now be on the BNet Login screen; click on the cogwheel and you will get the drop down menu as in
   https://i.imgur.com/5Kj6coq.png   (copy link in your browser to see the screenshot)
   
   
4. Select a different region… for example, “Europe” instead of “Americas”
   
   
5. Log into Battle.Net and try to install your game.

Good luck

[RMario505-2346]

thanks, woks fine. Better than Blizzard support.

[Leviathan-1945]

See the reply diectly below yours. Are you not able to do that?

Edit: Boubou has a detailed outline further down below you.