I found the solution for my system I have realtek drivers on my laptop. When you install Diablo 4 it stores the game preferences in your documents directory. So using your filemanager go to documents/diablo iv/ and open up localprefs in a text editor.
find the entries and change them from 0 to 1 to this → SoundDriver “1”
AudioDevice “1” then save your changes and restart diablo iv. I was starting to get annoyed because this game never worked on my laptop and there didn’t seem to be any support for my system. previous to the last patch i couldn’t even see the video when loading the game. If this doesn’t work for you change the settings back to what they were or just delete the localprefs file and try another solution. The game will recreated the file if its not there. Best of luck!
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Finally after several days of research, your solution is the one that worked for me, thank you so much!
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