Diablo 2 US East Server Issue STILL Not Resolved

[Leviathan-1945]

@JOIncandenza-1832

people who are playing on Mac

@Harrogath-1180

I also play on Mac

I just want to throw out there in case it applies to anyone. Mac support for legacy D2 ended with version 10.14 (Mojave). Meaning it is not supported on version 10.15 (Catalina) and later. The reason is legacy D2 is a 32-bit application. But, Mac completely dropped all 32-bit support starting with Catalina.

@Xephian-1677

But I would give it 72 hours (tomorrow) to be safe. Then contact support as @Leviathan suggested.

Indeed!

Here’s a more detailed outline on the best way to ask support about possible temporary play restrictions:

@Leviathan-1945

Restrictions come in different forms and lengths depending on what causes them. To find out if you are restricted and for how long, you can submit a support ticket to inquire. You can use this support ticket .

There are several required fields in order to submit: (assuming Windows) a Traceroute upload, a DXDIAG upload, an MSINFO upload and a Description. (If on a Mac, I suspect the process would be the same, just with different file names.)

The three file uploads aren’t needed for this kind of inquiry. So, you can

1. manually create three text files,
2. name them with their respective names,
3. put something inside them (anything will do, they just can’t be blank inside),
4. upload

Then type your question in the “Description” field and submit it. Make sure you reach the confirmation screen.

Support can tell you if you are restricted and for how long, but they can’t tell why.