I have D2 and LOD on my account, but I have no way to download it, plus when transferring to my new PC I lost a level 31 char and all my stash/ gold/ progress. How can I talk to actual customer support to fix this? Or, does anyone have a easy fix I could use? Thanks much for everything.
Have you tried the steps in:
If that doesn’t work for you, there is some troubleshooting you can attempt here:
That hero and all its items and progress would be on your old PC, in C:\Users\yourUsername\Saved Games\Diablo II. You need to copy those files to your new computer in the same folder structure.
The only way of “talking” to Customer Support is through a ticket; use this link to start the process: https://us.battle.net/support/en/help/product/legacy/350
The purpose of this forum is to collect feedback on the Support system… how the forums are arranged, the ease of use of the KnowledgeBase, the menu system for tickets…
There are no longer Tech Support staff on the forums; those were “removed” when Microsoft bought Blizzard at the end of Jan 2024.
For Diablo II (2000), you can use the Legacy Games Tech Support - Blizzard Forums category for player-to-player support; for discussions with other Diablo II players, use:
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