Desktop App. 'trouble retrieving content from servers?

Desktop App Tech Support
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Every time I open my Battle.net Desktop application now, I get the same error message that it is ‘having trouble retrieving content from the servers’, and it is not properly logging me in, even though it always has in the past. It is logging me in partially, because it has my name, and Battle ID number, as well as my friends list correct, and the right games listed in the tabs, but it will not recognize practically anything I do, and will not finish retrieving the games information from the servers.
I have tried removing, and reinstalling the Desktop app, but it comes back doing the same thing. and it is frustrating to the ridiculous.
I am confused as to whether this is a problem with the application itself, with Battle.net’s servers, or with my device, which is a Macintosh laptop, and would appreciate a fix please.
Thanks in advance!!

PS. For the record, after trying a uninstall, then reinstall of the application, I put in a Ticket to Blizzard Support, despite knowing they rarely have a useful answer to anything that goes wrong, so I will wait for a response, and post the solution, if it is provided!!

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Try logging out and then back into the Battle.net app. I was just running into this issue and did that, it worked for me.

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I just started having the same issue randomly today, i can do the log out and back in method, but if i close out and open it again later i have to do it all over again to make it work again, is there a perma solution to this?

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Similar story here. I get the ‘warcraft52900314’ error code ‘you have been disconnected’.

My situation: I have to log into the game via the game client as an administrator on my Windows PC, not the Battle.net app (because a graphics card issue somehow only resolves this way–launching from the app leads to graphics flickering). Logging in via the game client I get the above error every time, starting today.

I can log out/in to the Battle.net app using the same credentials (I have an authenticator). And I can launch the game from the app and it loads fine, but with the graphics flickering. So I know I have my credentials right and the authenticator is not disconnected.

Have restarted the PC, flushed,released,renewed my ipconfig, closed all other programs. Have not tested the router yet. (Might wake up my kids if the wifi turns off and the security system, smoke alarms and smart monitors make an alert sound.)

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Same Problem here. Only get the message “something went wrong” and I should try to reload. I have the problem on 2 different PCs which connect through 2 different ISPs, one is DSL and the other one is a cable company. They route completely different to the Blizzard servers, so I guess the problem is not on my end? Or maybe a problem with the last windows update from yesterday? ehem

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yea i’m thinking its on their end because some other people i know are having the same issue, and now logging out and back in doesn’t even solve the issue anymore.

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Ok so I’ve been having the same issue since yesterday and I’m gonna throw my 2 cents in here for people still wondering. Re-installed Battle.net all together on my main PC and kept having the same issues. So then I installed Battle.net on a completely different PC that never had it on, kept having the same issue, then I tried logging on a different internet connection altogether. Still couldn’t retrieve content from servers. It has to be an issue on their end.
Edit: Yes, logging in and out still works but only temporarily. If I try to close the app and re open it problem still persists.

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I am thankful to everyone who responded, and yes I can just log out then log back in, and it will work, but never had to do that before yesterday, so am confused by this…
Still, seeing that others are having the same issue is encouraging me that it may be worked out by Blizzard.
Thanks all!!

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Having the same issue, logging out and in again fixes it until you close the launcher. The next time you start it, its the same issue. Everything else seems to work though, just irritating error message.
Had this issue for the last few days. I’m on windows 11 if that helps locating the error.

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I got the exact problem like u all i think its a blizzard issue i have seen alot of people who got same issue 1 week ago no problems

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Thanks everyone, Finally got a response to my Ticket about this, and it gave me instructions to reset permissions using the Terminal, but it didn’t fix anything…
Of course, this is not the only bug affecting this Launcher application either. Now it is automatically trying to open itself at startup, even though it is not set to do so.
I swear the Blizzard / Battle.net bugs never seem to cease!!

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Maybe what you did in the Terminal reset the app’s preferences. I would look them over and make sure they are how you want them.

Also, there’s a thread in the Bug Report section here about this, too.
I have a feeling it’s related to Wednesday’s maintenance.

Mine is properly logging me in, though, so I don’t know what you mean there.

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Now the launcher is loaded normally for me! :slight_smile:

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@pigius for me all is back to normal too today

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Hello again everyone, it appears to be fixed now, on both fronts for me… :mask: :rofl: :mask:
As for the issue with the content retrieval goes, I was given the following fix from my Ticket submitted, which did seem to work.

we have seen cases like this occur specifically on MacOS if the operating system “shared” folder permissions have been corrupted, or the user profile itself is damaged. The process of fixing this isn’t complicated per se, but does require some work with the MacOS “Terminal” service. If you’re willing to give this a shot, here’s how to do it (else any Apple technician will be able to do this for you):

To find the Shared folder:

- Log in to your computer using an administrator account.
- In Finder, select Go > Go to Folder or press Cmd+Shift+G.
- Type /Users
- Click Go.

Warning: The following processes modify permission settings using the Terminal application. If you are not familiar with Terminal and UNIX-like environments, proceed with caution. Incorrect commands may result in data loss or unusable system software. Improper alteration of permissions can result in reduced system security or exposure of private data. This method requires a non-blank admin password.

If the Shared folder exists:

- Open Terminal (located in /Applications/Utilities)
- Type the following:
sudo chmod -R 1777 /Users/Shared
- Press Return.
- Quit Terminal.

If the Shared folder does not exist the following steps will recreate the Shared folder with the correct permissions if it is missing.

-Open Terminal (located in /Applications/Utilities).
-Type the following:
sudo mkdir -p /Users/Shared/
-Press Return.
-Enter your administrator account password when prompted, then press Return.
-Type the following:
sudo chmod 1777 /Users/Shared
-Press Return.
- Quit Terminal.

When that is done, please restart the Mac and see if things have improved. If not, you will also want to rename your MacOS user profile - this will automatically reset all your profile permissions to their correct values, in turn often fixing all corruption issues that may have existed on that level.

Of course, this is the fix for a Macintosh computer, and may be a different procedure for a PC, but it kind of looks like a lot of you here are saying the issue has since gone away for you.
In any case, as far as the application opening itself at startup, it seems that it somehow added itself to my User / Groups > Login Items in System Preferences, and even though it was not checked it was there, so the GM who responded to my Ticket said to completely remove it from that window, which worked.
Again, this is what I had to do on a Macintosh, cannot be certain this is a true correction on a PC machine.

Regardless, the strange problem seems to be gone now, and Thanks to all for your assistance!!

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