Hello everyone, how are you? I opened a ticket to complain about an issue with my Warcraft Rumble account and have not heard back in over 2 days. This is normal? I’m afraid the gamemasters didn’t see it. I’m desperately afraid of losing my account. Sorry if I posted in the wrong forum, but it was the only one I could post on.
Yes, that is normal. The support teams handle tickets for all Blizzard games. If you got a ticket number, then it is filed. If you used the generic category for not found here type issues, that tends to be the longest queue.
MVPs don’t work for Blizzard and can’t see anything on Blizzard’s side, but if you indicate what the issue is someone can likely make sure you are following the right support path. Some things GMs can help with, others they can’t. Might as well find out before you waste more time on it 
I have been having problems in warcraft rumble were I can’t receive tombs of any kind and the GM’s can’t help at all and say to just right in on the forum so maybe just maybe blizzard will see the post and do something about it. Overall not very satisfied.
Customer Support does not handle or fix Bug Reports, if that is what you are experiencing. Those are collected by QA for each game team.
You can find the Warcraft Rumble Forums here.
If what you want falls into the game hint category, they are also not allowed to give those either. You would want to ask your fellow gamers on the Rumble forums, reddit, or discords.