Hi - I have been trying desperately to help a friend of mine recover his account so that he can start playing World of Warcraft again. He probably hasn’t played since Wrath of the Lich King. The problem is that he lost access to his original account email (taken by hacker and unable to recover).
He has opened two tickets through the support portal which sent him an email asking for information. He answered the questions and provided (uploaded) supporting documents. Then nothing. No further email. No acknowledgment of receipt. No “sorry we can’t help you”. Absolutely Nothing!
He has no way to “check the status” of his ticket because he can’t log into his blizzard account.
There is no phone number to contact customer support or talk to anyone inside the company.
I am at a loss on how he can recover his account so that he can continue playing characters he put time into once before.
Any suggestions would be welcome.