Create a ticket not working

Hi all,
I’ve been trying to create a ticket to deal with a problem I’ve been having regarding an account lock for a tech-error. Everytime I write up a ticket and click on submit, nothing happens. No loading, just the submit button greying out and then spinning a loading wheel for ages. It’s frustrating that there are no other ways of getting in touch and the issue means I can’t access the Hearthstone account that I have had since its launch before its next expansion comes out.
You’re better than this Blizzard.
Thank you,
Hunt

It’s because they don’t know their own system. Hell, I could design a website better than what they have up!

Just move on and go do something else, they don’t care.

1 Like

I’m having similar issues and I think I’ve found a way. I don’t know if it works in every web browser but it worked for me with Firefox.

DO NOT ATTEMPT TO LOG IN

Here’s what you have to do:

  1. You need to open a private browsing page (incognito or whatever)
  2. Go to battle.net then scroll down to the end and click on Contact Us
  3. On this page choose Customer Support
  4. Close the pop-up asking for your info and then click on Account
  5. Click on ''I would rather categorize the issue
  6. Choose ‘‘Not listed here’’ this is very important or else the system will ask you to log in
  7. Again, click on the blue Contact Us button
  8. Fill out the form as needed and press the Submit button and voilà

It may take a few seconds to a few minutes until it submits but it works
I can screenshot the email I received confirming the ticket submission.

Hoping this helps you… !!